There is an issue with my download
Deluxe and Premier members, this can help trouble shoot quick fixes for any of your download issues:
- Critical Error when downloading PDF (it could be one of these issues):
- Check to see if you are missing any information. Profile Tab: Name or Personalizations Tab: Business Name
- Try resizing your logo to a smaller size and reuploading a new file. Be sure to save the settings
- If you have copied text and pasted into the back page, try deleting and repasting AS PLAIN TEXT (right click). Resave your Personalization settings.
- Clear your Cache
- If that doesn't work, email support@fppathfinder.com
- Slow downloads: Try uploading a smaller file size logo to your White Label settings - reference My One-Click Download Isn't Working for more details
- White Label and Back Page Issues - Please watch this short training video on tips to stop formatting issues.
You can also reach out to us at support@fppathfinder.com with any questions!